HOUSTON – Doctors diagnosed Natividad Torres Cordova with pancreatic cancer in May. The father, grandfather and great-grandfather spent his final two weeks at home.
“To say our last goodbyes to our father, it was supposed to be perfect, ” said Susana Montelongo, daughter of Cordova. “He gave us his all, so we wanted to give him everything, perfect.”
The day of the funeral arrived at Santana Funeral Directors, and the family said the casket was late. That wasn’t too big of a deal until Maria Vasquez opened it.
They Ruined Everything': Houston Funeral Home Puts Wrong Body In Casket, Family Says
“I went up to the casket to tell him, ‘I love you, ’ before anybody came in, and (I) was touching the wrong person, with [my] dad’s clothes, ” she said in tears. “They ruined everything.”
Photos taken at the funeral show a man who is not Cordova wearing his special Mexico soccer jersey. Videos taken at the funeral home show family members confronting Santana employees.
Cordova Junior went with Santana employees to find his father’s body. Close to two hours later, the body of Natividad Torres Cordova arrived, but the family said his body was not prepared for a service.
Vazquez Funeral Home
“Instead of having good memories of a perfect funeral for our father, because he deserved the best, we are having a nightmare, ” Montelongo said.
KPRC 2 reached out to the funeral director, Arnold Alanis, who declined to be interviewed. But he said, “We have always believed in serving our families.”
“Once and a while, there might be an issue with a family but we’re not at liberty to discuss that, ” Alanis added. “I feel sorry for them, they’re in grief right now with loss of a loved one.”
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Vasquez said Alanis refunded the family later, but she said she had hoped that he and other employees would have shown some remorse on the day of the funeral.A beautiful funeral home in the heart of Houston with a tradition of serving one family at a time. Our professional staff carefully conduct all cremations on-site.
As our community adapts to the COVID-19 pandemic, the staff of Bradshaw-Carter has been providing the public with information through news outlets and with updates on social media. We have recently been featured in:
Walk through our funeral home in Houston from the comfort of your home. It is unlike any other -- designed to be a healing place, that'scomfortable, warm, and inviting.
Boyd Funeral Home
Founded in the heart of Houston by renowned designer Ron Bradshaw and his partner Tripp Carter in 2003, Bradshaw-Carter was built to meet an unmet need in Houston for an elegant, warm, welcoming setting for a family to say goodbye, without the sterile look and feel of most modern-day funeral establishments. Our funeral home doesn't look like a funeral home, because we don't want it to feel like one. At Bradshaw-Carter, there is a long tradition of serving one family at a time. Guests never feel rushed, and are not bumping into strangers in our foyer. The house, with it's tasteful decor and friendly professional staff, is yours to share with your guests, allowing you to focus on what's important.It was Ron's dream to open the most beautiful funeral home in the United States; one that offers the highest level of service and professionalism. While we regularly pull out all the stops for those looking for a boutique, top-of-the-line celebration, we have always insisted on making funerals affordable. Our care is genuine, and the result is a comfortable, healing place where you can focus on your needs and finding a meaningful tribute that's right for your loved-one.
Visit www.prepaidfunerals.texas.gov for information relating to the purchase of pre-need funeral contracts including descriptions of the trust and insurance funding options available under state law.
All complaints must be in writing. Concerning the Prepaid Contract: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705; 1-877/276-5554 (toll free); www.dob.texas.gov.
Commonwealth Institute Of Funeral Service
Complaints concerning perpetual care cemeteries should be directed to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705; 1-877/276-5554 (toll free); www.dob.texas.gov.
Vasquez said Alanis refunded the family later, but she said she had hoped that he and other employees would have shown some remorse on the day of the funeral.A beautiful funeral home in the heart of Houston with a tradition of serving one family at a time. Our professional staff carefully conduct all cremations on-site.
As our community adapts to the COVID-19 pandemic, the staff of Bradshaw-Carter has been providing the public with information through news outlets and with updates on social media. We have recently been featured in:
Walk through our funeral home in Houston from the comfort of your home. It is unlike any other -- designed to be a healing place, that'scomfortable, warm, and inviting.
Boyd Funeral Home
Founded in the heart of Houston by renowned designer Ron Bradshaw and his partner Tripp Carter in 2003, Bradshaw-Carter was built to meet an unmet need in Houston for an elegant, warm, welcoming setting for a family to say goodbye, without the sterile look and feel of most modern-day funeral establishments. Our funeral home doesn't look like a funeral home, because we don't want it to feel like one. At Bradshaw-Carter, there is a long tradition of serving one family at a time. Guests never feel rushed, and are not bumping into strangers in our foyer. The house, with it's tasteful decor and friendly professional staff, is yours to share with your guests, allowing you to focus on what's important.It was Ron's dream to open the most beautiful funeral home in the United States; one that offers the highest level of service and professionalism. While we regularly pull out all the stops for those looking for a boutique, top-of-the-line celebration, we have always insisted on making funerals affordable. Our care is genuine, and the result is a comfortable, healing place where you can focus on your needs and finding a meaningful tribute that's right for your loved-one.
Visit www.prepaidfunerals.texas.gov for information relating to the purchase of pre-need funeral contracts including descriptions of the trust and insurance funding options available under state law.
All complaints must be in writing. Concerning the Prepaid Contract: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705; 1-877/276-5554 (toll free); www.dob.texas.gov.
Commonwealth Institute Of Funeral Service
Complaints concerning perpetual care cemeteries should be directed to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705; 1-877/276-5554 (toll free); www.dob.texas.gov.
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